When I began The Dallas School of Etiquette, my goal was to teach children the basics of etiquette and manners. However, I suddenly found myself facing Corporate America, where I was being asked to teach far more than the proper use of cutlery.
In today’s globalized world, it is increasingly the norm for businesses to undergo international market expansion. This growth entails working with partners and clients from different cultural backgrounds and can present challenges. That is why all professionals need business etiquette training. In this article, I want to point out a few ways to connect and build relationships with all cultures. I’ll also explain why artificial intelligence (AI) cannot solve these issues.
Why Etiquette and Manners in the Business World?
Although technology is becoming better at processing data, the human being remains the most valuable asset in the job market. High-earning jobs are going to people who possess not only technical literacy, but also common sense, emotional intelligence and the ability to connect with human beings.
Connection occurs when we display a positive self-image and possess good judgement, mercy, humility and the ability to read a room. In addition, business leaders should work on their abilities to lead through uncertainty and be a good listener. These skills are premium assets valuable to any company.
Another important aspect of this is to open our hearts and minds to learn the norms of those from other cultures. Manners are how we make people feel and everyone wants respect and to be noticed.
Connecting with the World
As a child, my favorite book contained pages with young boys or girls explaining their home and their continent. From Asia and Africa to North and South America, Antarctica, Australia and Europe, everyone has the same basic needs.
Asia
In Asian culture, respect for hierarchy is very important. From the cradle up, children are taught to greet elders first, use formal titles and give a slight bow/nod in greeting (never offering a handshake).
In addition:
- It is important to avoid causing confrontation, and to use indirect language if needed. Avoid loud behavior in public.
- Be polite, never disrupting.
- Never speak down about one’s family.
- Modesty is important, and one should always cover their shoulders and legs at religious sites.
- Never eat in public or while riding public transport.
- Avoid touching strangers.
- Eye contact can be disrespectful. One must look down…this shows deference.
- Use two hands to give or receive a gift or business card. Never give a clock as a gift. If given a business card, always stop and read it.
- Keep feet tucked in when sitting.
- When dining, chopsticks must be used. Never stick chopsticks upright in rice and never point them. Always use your right hand to eat and always ask if it is okay to eat pork.
- Tipping is an insult and should never be offered.
- Routine and punctuality are important.
- Remember to be silent on trains.
Africa
Greetings and all introductions are important in African business culture. A firm handshake, maintaining eye contact and formal titles are all appreciated. Always follow the lead of others. Remember, the dress codes in African business culture are more formal than in the United States.
In a World with AI, Human Connection is Still Vital
AI is truly part of our personal lives and the workforce today. However, human beings are still the architects behind artificial intelligence. AI does not have a soul and will never be able to replace mankind. Emotional intelligence is essential in becoming a good leader. People who possess emotional intelligence can be assured of successful careers in our changing world.
In addition, young professionals must be competent and work to obtain cultural intelligence, empathy, self-awareness with emotional regulation and ethical judgement on and off the job. Remember, how one conducts his or her personal life will affect his or her professional life.
In conclusion, the most important assets an employee should have are trustworthiness, gratitude, grace, empathy and character (doing the right thing when no one is looking). As Emily Post reminds us, “refinement, gratitude, and a sincerity to connect with others are the hope of our future.”
Polish Your Professional Image with Lisa’s Business Etiquette Classes in Dallas
In her business etiquette classes, etiquette expert, Lisa Burdette, helps business teams and individual professionals alike with social presentation skills. Whether traveling abroad or meeting with clients in Dallas, Lisa’s students learn how to handle themselves with confidence and a positive self-image.
Lisa has worked with corporate clients such as Toyota Corporation and TEXO (The Construction Association) as well as companies in the hospitality industry (such as Hotel Drover) to assist with dining and workplace etiquette training.
Ready to elevate your professional life or that of your employees? Reach out via our Contact page or Book Online and request your session with Lisa today.
