Many times, when staff don’t receive proper training, guests perceive them as indifferent. In the hospitality industry, tough competition is real, and guests will be unforgiving when it comes to good service. They will go somewhere else. Truly, this can create a disaster situation for businesses. In today’s blog post, I will discuss some essentials that staff must learn to help your restaurant, country club, event center, hotel, ranch etc stand above the rest. As a Dallas etiquette expert, I can help your team with the proper training needed to succeed.
Training for Hotel or Wait Staff
To maintain a top reputation, staff must be trained to go the extra mile. It does not matter if the food was great if the service was not good.
The first impression is a crucial element of the guest experience. When your staff interact with guests, they must be professional, polished and must know how to “meet and greet” with a kind and sincere proper greeting. The following must be addressed when training staff…
- Proper body language.
- Always making eye contact with a smile.
- Attentiveness at all times in a polished, refined manner, so customers feel welcome.
Connections with Class – Staff need to understand proper conversation with guests. Staff must know how to start conversations that make guests feel elevated and welcome. Words, gestures and body language are the key.
Difficult Situations – Staff must know how to diffuse and handle conflicts.
Revenue – Staff must be reminded they are “revenue generators”. Staff must have a knowledge of all services and be ready to recommend foods, wines and all services to enhance the stay of the guest.
Table Mastery is Essential
- Staff must be trained to set a table with accuracy.
- Staff should learn the correct way to clear a table.
- Staff must understand the importance of paying attention to guests.
- Staff should understand the flow of the service in casual and fine dining settings.
- Above all, a well-trained waiter or staff member should be able to exercise the “silent service” technique and will exude refinement to its highest level.
- Wait staff should know how to present wines and proper pouring techniques.
- Staff must be able to properly direct guests through a tasting experience.
- Wait staff must have a basic knowledge of fine wines so that they may assist guests in selecting wines.
Dallas Etiquette Expert Offers Hospitality Training for Country Clubs, Hotels & More
Lisa Burdette offers private and group Dallas etiquette classes for families and individuals as well as business etiquette training. Her experiences training in London and Paris as well as working with businesses and country clubs (such as Hotel Drover, Tower Club Dallas and others) has helped her become a sought-after etiquette consultant in the areas of hospitality, dining, social skills and more.
Lisa is available to assist or develop a tailored manual for your staff to meet the needs of your company. These protocol on proper communication and self-image will assure consistency in the service. Your business will shine and thrive with polished and refined staff!
Ready to book Dallas etiquette training with Lisa? Reach out via our Contact page or Book Online and request your private or group session today!
